Improving The Experience Of Travellers Into And Out Of Nigeria.

Public perception about a country is often influenced by the quality of service received at a country’s airport. As a result, the Presidential Enabling Business Environment Council (PEBEC), in collaboration with the Federal Airports Authority of Nigeria (FAAN), Federal Ministry of Interior (FMI), Nigeria Civil Aviation Authority (NCAA), Nigeria Immigration Service (NIS), Nigeria Agricultural Quarantine Service (NAQS), Nigeria Drug Law Enforcement Agency (NDLEA) and the Nigeria Customs Service (NCS) introduced a set of reforms to improve the quality of airport service. These are aimed at improving the experience of travelers coming into and leaving the country by`decreasing the time spent at airports and reducing processes required to enter the country.

Reforms that have been implemented for easy Entry & Exit of People

Introduction of E-Platforms for Visa & Work Permit applications


  • Visa-on-arrival application now done online and issued within 48 hours
  • Online Submission and determination of applications for Temporary Work Permit within 48hrs by the Nigeria Immigration Service (NIS)

Introduction of E-Platforms for Visa & Work Permit applications

Cashless policy in all Federal Airports Authority of Nigeria (FAAN) operated airports


  • Implementation of cashless policy at all FAAN operated airports to avoid rent-seeking behavior
  • Multiple, convenient, automated payment options for travellers at the point of charge

Process Automation


  • Manual search tables have been removed from the departure halls of the Abuja and Lagos international airports
  • Use of luggage scanners at departure halls of international airports have been introduced
  • Automation of the Expatriate Quota (EQ) applications process by Federal Ministry of Interior (FMI)
  • All agency activities at the airport have been combined into one passenger interface to reduce time spent by travellers on airport checks and clearance by over 50%.

Process Automation

Elimination of passenger service charge (PSC) stickers


  • Reduced checkpoints while travelling on domestic routes.

Harmonization of multiple forms into one by the Nigerian Immigration Service


  • Consolidation of arrival and departure forms into a single form
  • Reduced questions for departure and arrival of travelers.

Harmonization of multiple forms into one by the Nigerian Immigration Service

Establishment of feedback kiosks for travelers


  • PEBEC kiosks launched at the Murtala Muhammed International Airport (MMIA) and Nnamdi Azikiwe International Airport (NAIA), to give travelers and the airport users the opportunity to provide feedback on their experiences and to escalate issues using www.reportgov.ng

Enforcement of airline compliance


  • Implementation of fines when airlines are not compliant in order to ensure airlines reduce flight delays and cancellations

Enforcement of airline compliance


Enhanced efficiency and transparency in entry, movement and exit of people at the airports and other points of arrival/departure (e.g. land borders).

Efficient passenger management process leading to reduced transit time at the airports

Increased usage of visa-on-arrival by prospective investors and business travelers

How to Apply for Visa on Arrival

Step 1: Apply and Make Payment online

a) To begin your application, please visit the NIS portal at https://portal.immigration.gov.ng/visa/freshVisa and select Visa on Arrival.

b) Complete Application and make payments

c) You will be required to upload the following original documents:

  • Passport Photo
  • Introduction/Application Letter
  • Copy of Passport Data Page
  • Copy of Airline Return Ticket
  • Invitation Letter from Host Company
  • Corporate Affairs Commission Certificate from Host Company, or in case of NGO’s a letter of Permission.

NB- Introduction/Application Letter should be addressed to The Comptroller General of Immigration, NIS HQ, Abuja. Stating the following:

  • Name of Applicant indicating Nationality
  • Passport number of Applicant
  • Purpose of visit
  • Proposed date of visit
  • Proposed port of entry
  • Flight itinerary
  • Address in Nigeria or Hotel Reservation

d) Once application is submitted successfully, a printable receipt would be issued.

e) The application would be processed, after which, an Approval confirmation and Approval letter would be sent to your email within 48hrs (2 working days).

Please Note: Successful online payment is not an approval. Applicant should not proceed to Nigeria until receipt of ‘Visa on Arrival Approval Letter’.

Step 2: Arrive at the Port of Entry and proceed for biometric enrolment, visa issuance and Immigration Clearance

Upon arrival at the Port of Entry, proceed to the desk marked ‘Visa on Arrival’ for biometric enrolment and issuance of entry Visa. Present the following documents at the Port of Entry:

  • Visa Approval Letter, valid for 14 days from the date of issuance
  • Evidence of online payment
  • Valid Passport with minimum of six months validity
  • Valid return ticket

Entry & Exit Of People

Federal Airports Authority of Nigeria

Website - https://www.faan.gov.ng

Office address - FAAN Headquarters, Ikeja, Lagos. Nigeria

Email - contact@faan.gov.ng

Federal Ministry of Interior

Website - www.interior.gov.ng

Office address - Office address - Kingsway Road, Ikoyi, Lagos

Nigeria Immigration Service

Website - http://www.immigration.gov.ng

Office address - Shehu Shagari Complex, Nnamdi Azikiwe Airport Road, Sauka Abuja. P.M.B. 38, Garki, Abuja

Phone - +234 708 0607 900 / +234 814 7199 908

Email - nis.servicom@nigeriaimmigration.gov.ng

Nigeria Customs Service

Website - http://www.customs.gov.ng

Office address - Abidjan Street, Wuse, Zone 3, Abuja, Nigeria

Phone - +234 9 462 1597

Email - info@customs.gov.ng

Nigeria Agricultural Quarantine Service (NAQS)

Website - http://www.naqs.gov.ng

Office address - Enugu State Building, Plot 81 Raph Sodeinde Street, Central Business District, Abuja

Phone - +234 08077778943; 08091333385

Email - info@naqs.gov.ng, contact@naqs.gov.ng

Nigeria Civil Aviation Authority (NCAA)

Website - http://www.ncaa.gov.ng

Office address - Aviation House, Murtala Mohammed Airport, Ikeja, Lagos

Phone - +234 1 2790421

Email - info@ncaa.gov.ng

Nigeria Drug Law Enforcement Agency (NDLEA)

Website - http://www.ndlea.gov.ng

Office address - 4, Shaw Road (Onilegbale Road), Lagos

Phone - +234 8062199999

Email - info@ndlea.gov.ng

Feedback or complaints? Visit www.reportgov.ng

www.reportgov.ng makes it easy for you to resolve challenges you may encounter when dealing with the Ministries, Departments and Agencies (MDAs). When you file a complaint and tell your story, you contribute to continuous improvement in service delivery and public protection efforts on a national level. You can also give feedback if you’ve been impressed by a service that matters to the citizens of Nigeria.

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