Business is made easier when Government is transparent

The Executive Order 001 (EO1) was signed into law on 18 May, 2017 by, the Vice President. The order contains broad initiatives to be applied by the Ministries, Departments and Agencies (MDAs) to ensure easier access to information, processes and documentation and to promote efficiency in public service delivery.

The Executive Order 001 (EO1) OBJECTIVES

Through the Presidential Enabling Business Environment Council (PEBEC), the key objectives of the EO1 are:

  • Deepen the impact of completed reforms in the frontline offices that engage with the public,
  • Foster collaboration between Ministries, Departments and Agencies (MDAs) in service delivery
  • Institutionalize systemic change sustainably.

The Executive Order 001 (EO1) DIRECTIVES

EO1’s six directives address limitations identified in the civil and public service systems:


Default Approval

One Government

Entry Experience of Visitors and Travelers

Port Operations

Registration of Business

Improving Efficiency and Transparency

The Business Made Easy campaign was initiated to communicate these reforms implemented by PEBEC in collaboration with MDAs to make doing business easier in Nigeria. In order to improve efficiency and transparency, the website and mobile app were developed to make it easy for the public to resolve challenges encountered when dealing with the Ministries, Departments and Agencies (MDAs) of the Federal Government. This way, there is an increase in the efficiency of the service being delivered which also aids in the ease of doing business.

What is is an innovative platform designed to receive feedback and complaints from the general public regarding the quality of service received from any Ministry, Department or Agency of the government of the Federal Republic of Nigeria.

Facts about

There is no fee required to file a complaint

Complaints are usually resolved in 3 days

Supporting documents can be uploaded when filing a complaint or feedback on the portal

Increase the overall efficiency of the government and its parastatals.

Bring any criminal activity closer to justice.

Help deter others from violating people’s rights or comfort.

Help make doing business in Nigeria easier.

Information on any of the MDAs is not accessible or incomplete on the advertised website.

Applications filed are taking longer than the specified time.

Payment for any of your services is being delayed unfairly.

A civil servant/government official requests for money which is not in line with the disclosed sum for the service provided by the relevant MDA.

Any violation of your rights as an entrepreneur or business owner.

Your complaint goes through 3 steps as follows:

Step 1

Your complaint goes to Presidential Enabling Business Environment Council (PEBEC).

Step 2

PEBEC assigns your complaint to the Ministry, Department or Agency concerned and follows up to ensure it is handled in line with the Service Level Agreement.

Step 3

You receive an email that your complaint has been resolved, or with information on the next steps required to be taken.

Go to or log in to the app

Select the applicable Ministry, Department or Agency

Click Create Complaint or Send Feedback

Fill out the form to raise a ticket and submit

*Once a ticket has been raised, the user is issued a ticket number which can be used to track the progress of the complaint. provides monthly scorecard reports for MDAs showing the numbers of tickets received, solved and overdue as well as response rates for the top and bottom performing MDAs

The app is available for download on Google Play Store, and is coming soon to the iOS store.

Since inception, the average number of tickets raised per month is 77 with an average response rate of 86%

Feedback or complaints? Visit makes it easy for you to resolve challenges you may encounter when dealing with the Ministries, Departments and Agencies (MDAs). When you file a complaint and tell your story, you contribute to continuous improvement in service delivery and public protection efforts on a national level. You can also give feedback if you’ve been impressed by a service that matters to the citizens of Nigeria.

Available for download on:

Get it on Google Play

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